RETURN & REFUND POLICY

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ALL SKINCARE SALES ARE FINAL

For hygiene and safety reasons, RSTØ° skincare products cannot be returned or exchanged. We do not accept returns because of personal preference, including scent, texture, feel, or results.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us at SarraDigital.Info@gmail.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and shipping packaging

We will review the issue and, when approved, arrange a replacement or refund.

LOST PACKAGES

If your package appears to be lost in transit, contact us at SarraDigital.Info@gmail.com with your order number so we can investigate the shipment.

ORDER CANCELLATIONS & CHANGES

Orders begin processing shortly after they are placed. Once an order has entered fulfillment, it cannot be changed or cancelled. Please review your products, quantities, and shipping address carefully before completing your purchase.

REFUNDS

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.