Every order is packed and dispatched through Selfnamed, our European fulfillment partner. Tracking details arrive by email once your parcel leaves the warehouse, so you can follow it from dispatch to door.

Each parcel is wrapped in recyclable, protective packaging chosen to keep your bottles steady in transit. We keep the box plain and the material light, with as little waste as the journey allows.

If something is not right, we will help you within clearly designated timeframes.

Unopened products may be returned within the designated return window. Contact our team first so we can confirm eligibility and the next steps for your order.

Bottles should arrive sealed and intact. If a product is damaged or leaking on arrival, send us a photo within the window and we will make it right.

Our team answers return questions by email, from order inquiry to refund confirmation, so you always know where your return stands.